Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.
 
One month course, Kate Webster, instructor
 
Course Outline
 
Unit 1
Understanding Communication Styles in the Workplace
-Define communication spectrum
-Learn 4 communication styles
-Assess communication style and personality type
 
Unit 2
Communication Skill Builders
-Learn verbal diminishers and weak speak
-Define executive presence
-Develop tool kit for difficult situations
 
Unit 3
Applied Communication Skills
-Learn to say what you mean
-Practice to mean what you say
-Apply strategies for specific workplace situations
 
Unit 4
Dealing with Difficult People
-Define barriers to communication
-Learn 3 barriers to effective communication
-Apply strategies to build bridges
 
Question MarkAbout online learning
Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends. It’s easy. It’s fun.
 
GearsHow the Course Works
It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access.
Once inside the online classroom, here’s what you can expect.
 
CalendarParticipate when you want
You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do
For each Unit, you will:
  • Read the print readings (about 20 pages a week)
  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants
For best learning, you should make one or more comments at 2-3 different times each week.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.
Next offering(s):

Creative Problem Solving
October 2 - 27

Dealing with Difficult People in the Workplace
September 5 - 29

Female Bullying in the Workplace
September 5 - 29

Add Certificate To Cart
$495.00 USD
$245 USD

Ave. hours 16, 1.6 CEUs/ILUs

About Your Instructor

Dr. Kate Webster is a nationally known expert, professional speaker, and author in the area of effective communication and empowered leadership. She is a faculty member at DePaul University in Chicago, the owner and founder of Breaking Thru Barriers, and a third degree black belt. She speaks at national conferences and writes on the subject of effective communication, diversity & inclusion, and empowered leadership.
 

Directional ArrowsCourse Objectives
  • Identify four communication styles and how they apply to the workplace
  • Develop effective communication strategies that fit your temperament and personality style
  • Understand barriers to effective communication and how to address them
  • Establish strategies to build bridges and communicate with confidence and ease
 
Puzzle PiecesCourse Outcomes
 
By the end of the course you will:
  • Understand your communication style and how it connects to others’ in the workplace
  • Learn how to adapt your communication style to best fit your personality
  • Apply skills that facilitate respect and inclusion in workplace interactions
  • Maintain composure throughout difficult topics and circumstances
Completion Requirements